Digital Experience
Ongoing ownership of a live site: security updates, dependency upgrades, monitoring, backups and small changes. Priced by what is actually included rather than by an hours allowance nobody tracks.
Stated as we hear it, before any mention of what we would do about it.
Qualitative, because we do not publish numbers we cannot evidence.
Scope
Ongoing, on a monthly agreement with no long tie-in.
The boundary
Naming the boundary early removes the most common source of disappointment in an engagement.
Because its dependencies change around it. Security vulnerabilities are disclosed continuously, and a site left unpatched for a year is exposed by inaction rather than by anything anyone did.
New features and redesign work. Bundling development hours into a maintenance fee makes both harder to plan; we state what is included and quote the rest.
Ongoing ownership of a live site: security updates, dependency upgrades, monitoring, backups and small changes. Priced by what is actually included rather than by an hours allowance nobody tracks.
Businesses without in-house technical ownership of their site; Organisations whose site is commercially important and technically unattended; and Teams inheriting a site with no documentation
Security patching and dependency upgrades on a stated cadence; Uptime and error monitoring with alerts reaching a person; Backups with periodic restore testing; Small content and configuration changes within an agreed scope; Performance and accessibility checks, so neither degrades unnoticed; and A named contact and a stated response time by severity
The site was built by someone who is no longer available; Updates are deferred until something breaks; and Nobody can say when a backup was last restored successfully
Updates applied on a schedule rather than after an incident; Someone identifiable to contact when something goes wrong; and Backups verified by restoring them, not by their existence
Ongoing, on a monthly agreement with no long tie-in.
Connected
Describe where the work currently is and what it has to achieve commercially. We will tell you what we would scope, what we would leave alone, and whether this is the right service to be buying first.
