Operations
We use integration platforms for straightforward system-to-system work and write custom services where the logic is genuinely complex: the decision turns on how much branching a process has and who will maintain it.
Context
Automation tooling determines who can change a process later. Choose wrong and every adjustment becomes a development ticket.
Choices
Every choice below has a reason attached. A stack without reasons is a logo wall.
Boundaries
Recommending something everywhere is the same as having no opinion. These are the cases where we would tell you to do something else.
Architecture
A process before and after automation
Before: five steps, four of them manual. After: the same outcome with one human decision point and a defined exception path for when the system is unsure.
Where we apply it
We use integration platforms for straightforward system-to-system work and write custom services where the logic is genuinely complex: the decision turns on how much branching a process has and who will maintain it.
Automation tooling determines who can change a process later. Choose wrong and every adjustment becomes a development ticket.
Processes that change every month: automate the stable ones first; A process nobody owns; automating an undefined process just makes the confusion faster; and Volumes low enough that the build cost will never be repaid
Data movement between systems with a handful of conditions is faster to build and easier for a non-developer to adjust.
Once a process has real branching, error handling and state, a visual builder becomes harder to maintain than code.
Automation should connect what you already run, not become another system to reconcile.
Connected
Bring the existing system and the constraints around it. We will tell you where this fits, where it would be the wrong tool, and what we would leave exactly as it is.
