Growth
Dashboards built after the definitions are agreed, not before. Most dashboard projects fail as definition disputes: two teams calculate the same metric differently and both are right by their own rules.
Stated as we hear it, before any mention of what we would do about it.
Qualitative, because we do not publish numbers we cannot evidence.
Scope
Six to twelve weeks for a first dashboard set.
How it works
Systems connected by people versus by integration
Before: three systems, each bridged by a person moving data across by hand. After: the same three connected directly through an integration layer, with one declared source of truth per record.
The boundary
Naming the boundary early removes the most common source of disappointment in an engagement.
Almost always because they are applying different, individually reasonable definitions: different date fields, different exclusions, different treatment of cancellations. It is a definition problem, and no tool resolves it.
As many as there are recurring decisions to support. Dashboards without a decision attached go unopened, and they dilute attention from the ones that matter.
Dashboards built after the definitions are agreed, not before. Most dashboard projects fail as definition disputes: two teams calculate the same metric differently and both are right by their own rules.
Organisations spending days each month building the same report; Leadership teams reconciling conflicting numbers in meetings; and Businesses whose data is adequate but scattered
Metric definitions agreed with the people who will be held to them; Source review, including honest assessment of which sources are reliable; Automated pipelines with refresh schedules and failure alerting; Dashboards designed around decisions, so each has an owner and a purpose; Definitions visible alongside the numbers, so the meaning travels with the metric; and Handover so your team can extend it without us
Reporting is assembled manually every month and is out of date on arrival; Two departments present different numbers for the same measure; and Dashboards exist and nobody opens them
One agreed definition per metric, documented where the metric is displayed; Reporting that refreshes without anyone assembling it; and Dashboards built for a specific decision rather than for completeness
Six to twelve weeks for a first dashboard set.
Connected
Describe where the work currently is and what it has to achieve commercially. We will tell you what we would scope, what we would leave alone, and whether this is the right service to be buying first.
