Automation
Workflow automation removes repetitive steps from a business process (moving data between systems, routing approvals, generating documents), so the work happens without someone having to remember to do it.
Stated as we hear it, before any mention of what we would do about it.
Qualitative, because we do not publish numbers we cannot evidence.
Scope
4–8 weeks per process, depending on how many systems are involved.
How it works
A process before and after automation
Before: five steps, four of them manual. After: the same outcome with one human decision point and a defined exception path for when the system is unsure.
Workflow automation removes repetitive steps from a business process (moving data between systems, routing approvals, generating documents), so the work happens without someone having to remember to do it.
Teams rekeying the same data into more than one system; Processes that depend on someone remembering a step; and Operations running on spreadsheets and email chains
Process mapping and time audit; Integration between existing systems; Automated routing, notifications and approvals; Exception handling and monitoring; and Documentation your team can maintain
The same data is typed into more than one system; A process stops entirely when one person is on leave; and Reporting is assembled by hand and out of date by the time it is read
Repetitive steps running without supervision; Exceptions reaching a person with the context already attached; and Capacity that grows without proportional headcount
4–8 weeks per process, depending on how many systems are involved.
Connected
Describe where the work currently is and what it has to achieve commercially. We will tell you what we would scope, what we would leave alone, and whether this is the right service to be buying first.
