AI
An AI chatbot answers the questions your team answers most often, grounded in your own content so it does not invent answers, with a clear handover to a person the moment it is out of its depth.
Stated as we hear it, before any mention of what we would do about it.
Qualitative, because we do not publish numbers we cannot evidence.
Scope
4–8 weeks to production.
How it works
How a grounded AI system answers a question
A request is matched against your own documented content, an answer is composed from what was retrieved, and anything below the confidence boundary is escalated to a person with full context.
The boundary
Naming the boundary early removes the most common source of disappointment in an engagement.
It answers from your own content rather than from general model knowledge, and it is built to say it does not know and hand over. A chatbot allowed to answer anything will eventually answer something wrong confidently.
An AI chatbot answers the questions your team answers most often, grounded in your own content so it does not invent answers, with a clear handover to a person the moment it is out of its depth.
Teams answering the same twenty questions every day; Businesses with enquiry volume concentrated into short windows; and Companies losing enquiries received outside working hours
Question analysis from real enquiry history; Retrieval over your own documented answers, so responses are grounded; Explicit boundaries: what it will not attempt to answer; Human escalation path with full conversation context; and Monitoring, review and ongoing correction
The same twenty questions consume most of the support day; Enquiries arriving outside working hours wait until morning; and Off-the-shelf bots answer confidently and incorrectly
Routine questions answered instantly from your own documented content; A visible, immediate route to a person when the answer is not there; and A shorter queue, so genuine problems reach the team faster
Answering questions with regulatory or financial consequence without human review; and Deployments with no escalation route to a person
Connected
Describe where the work currently is and what it has to achieve commercially. We will tell you what we would scope, what we would leave alone, and whether this is the right service to be buying first.
