Systems & Software
Custom software is what you build when the process you run is genuinely specific and no off-the-shelf product fits it without expensive compromise: internal systems, portals, and applications shaped around how the business actually works.
Stated as we hear it, before any mention of what we would do about it.
Qualitative, because we do not publish numbers we cannot evidence.
Scope
12–20 weeks for a first production release, depending on scope.
How it works
Systems connected by people versus by integration
Before: three systems, each bridged by a person moving data across by hand. After: the same three connected directly through an integration layer, with one declared source of truth per record.
The boundary
Naming the boundary early removes the most common source of disappointment in an engagement.
Buy, unless the process is genuinely a differentiator. Building something the market already solves well means paying to maintain it forever. We will tell you when buying is the better answer, including when that means we do less work.
You do, from day one. The repository is yours, the documentation is yours, and there is no dependency on us to keep it running.
Custom software is what you build when the process you run is genuinely specific and no off-the-shelf product fits it without expensive compromise: internal systems, portals, and applications shaped around how the business actually works.
Businesses running a core process on spreadsheets that have outgrown them; Teams paying for several tools that still do not join up; and Companies whose competitive advantage is the process itself
Discovery and process mapping before any code; Architecture and technology decisions, documented with reasoning; Iterative delivery with working software at each checkpoint; Testing, code review and documentation as standard; and Handover and training so your team can maintain it
A core process runs on spreadsheets that have outgrown themselves; Several tools are paid for and none of them join up; and The process that differentiates the business is the one with no system
Software shaped around the process rather than the process bent around software; A codebase your own team can maintain and extend; and Documented architecture decisions, so the reasoning survives the handover
12–20 weeks for a first production release, depending on scope.
Connected
Describe where the work currently is and what it has to achieve commercially. We will tell you what we would scope, what we would leave alone, and whether this is the right service to be buying first.
